We made it our priority to offer the best shipping service to all our customers around the world. All shipping times provided are estimates only. Out of control factors such as local customs clearance, unfavorable weather conditions, the Pandemic, and Holiday/peak times can cause shipping delays. We appreciate your patience and understanding as we deliver your order to where ever you are! 

Our delivery costs are as follows:

Mainland UK - £4.99, Free (Orders Over £30)
EU - £4.99, Free (Orders Over £30)
Rest Of The World - £4.99, Free (Orders Over £30)

*Order Processing Time 

It is approximately 1 to 5 business days. Processing time can also be affected by the stock status of individual items, the time of the year and national holidays. Please calculate this into overall shipping times.

Promotions and Sales

All sales are final. Our promotions and sales are limited in nature, so we do not offer refunds, returns, and or exchanges for orders made during promotional periods. Our delivery guarantees and after-sales support will continue to be made available to all customers. Please reach us at mutomstudio@gmail.com for any questions or inquiries.

 

Customs Fee

No, our customers do not have to pay custom taxes. We declare taxes at customs, so our customers do not have to do so. You can rest assured that there are no hidden charges or taxes that'll be tacked on after you place your order!

Delivery Error

In instances where delivery addresses are incorrect or incomplete or recipients aren't available for pickup, it is the recipient's responsibility to provide us the corrected and complete address and incur any additional re-delivery charges. Once an order has been shipped, we can no longer make changes or adjustments to the address mid-delivery. 25% of the total order value will be charged for re-deliveries, whichever is higher.

Return Policy 

We offer a 14 day return policy for all products unused. If you need to return an item, please contact us with your order number, reason for returning and a picture of the product you would like to return. We will respond with your return shipping instructions. You are responsible for return postage. 

Once we receive your item, a full/partial refund will be issued based on merchandise condition. 

For situations of damage/detective or incorrect quantity/style, please send us an email at mutomstudio@gmail.com with your order number and an image of the received package and items. We’ll be happy to help!

For orders with tracking status showing as "delivered", we do not offer refunds/resends without proof of loss from the local post office.

COVID-19 | Shipping

As the world adjusts to the impact of the coronavirus (COVID-19), shipping is inevitably affected. Every country and region is facing shipping delays of various degrees. We will do our best to keep you updated and informed about your order during this time as new information becomes available. 

Thank you for your understanding and we apologize for any inconvenience this may cause you.