We pride ourselves on the quality of our products, and always endeavor to perform quality checks on all orders before we ship them. The satisfaction of our customers is our top priority, and if you feel are not 100% satisfied with your purchase and wish to return the item, please do let us know.
Simply drop an email to firstname.lastname@example.org within 14 days of receiving your item and we'll help to initiate the refund process. The item has to be unused, and in its original packaging.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original mode of payment. Depending on the policies of your original mode of payment, you'll receive the refund in a few working days.
Please note that all return shipping fees are borne by the customer and the return has to be successfully received by us to verify the status and condition of the returned item. All shipping costs are non-refundable, and we do not provide a return label.
In the event that the item you purchased is incorrect or defective, please email us at email@example.com with the following information in as much detail as possible:
⮞ Your order number
⮞ A description detailing the issue
⮞ A few images showing the issue (if any)
We promise that we will communicate with you to resolve any problems as soon as possible, and will bear any shipping fees to either refund you or mail you a new product as quickly as we can.